Shipping Information

Where we ship

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Shipping is free on every order.

Order processing and tracking

Once your order ships, we email you a confirmation with a tracking link. You can also paste your tracking number into our Track Your Order page at any time. Every shipment is tracked.

Delivery times

Delivery time depends on your location and the carrier. Your tracking link shows where your package is and the latest delivery estimate from the carrier. If your tracking has not moved for several days, email us and we will look into it.

Discreet packaging

Your order ships in a plain, unmarked box with a neutral sender name. Nothing on the outside names the product or the store.

Your free digital guides

The two free digital guides that come with your order are delivered by email as soon as you check out. You do not have to wait for the device to arrive.

Customs, duties and taxes

Orders shipped to another country may be subject to import duties or taxes set by your local customs authority. These are determined by your country, not by us.

Address changes

If you need to correct your shipping address, email us as soon as possible with your order number. We can only change it before the order ships.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, email us with your order number and a photo and we will make it right.

Contact

Questions about your shipment? Write to support@tryprimalpulse.com and a real person will reply.